SHOP POLICY

Customer Care

As an artist and entrepreneur I strive for excellence and professionalism in providing customer service, both inside and outside the transactions of this website, within the limits of reasonable expectations.

To accomplish this mission, we agree upon these values:

  • Anticipating the needs of customers and planning accordingly

  • Greeting customers promptly, cheerfully and respectfull

  • Listening carefully and giving full consideration to requests and concerns

  • Communicating honestly, courteously and knowledgeably, providing follow-through

  • Respecting the individual and encouraging participation

Order Cancellation

Your prints order may be cancelled and a refund issued as long as your order has not gone into production.  Production times vary and can commence anywhere from an hour after receiving your order to several days.  Original paintings and other product orders may be cancelled if it has not yet been sent to the post office or UPS. If you must cancel your order please contact immediately.

Specialty/Custom Work Purchases

If your purchase includes a personalized/specialty item or commission, further terms as stated in the Artist Contract apply to this transaction.

Shipping

We advise that you provide a physical address to receive your order, rather than a PO Box, as UPS requires physical addresses to deliver.  We ship via UPS within Canada & United States.  Shipping is available to most countries and must be quoted on a case by case basis. A tracking number will be provided by request to give you the ability to track your order.

Local pick-up is available, simply choose this as an option at checkout.  

Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days.

 

All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece if possible, or discuss other options.  No cash refunds will be given for damaged shipments.

If you need your order faster than an average turnaround time then please contact to discuss your needs.  We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted.

Privacy

Your privacy is important to us. The personal information you enter on the Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by Stripe/Paypal.

This site may request personally identifiable data from you (“personal information”), which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online shopping, credit card number and expiration date.

Lauren Daae will not use your private information except in connection with your use of this website and for the development of the website so that we can provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments